Last Updated: September 7, 2026
Total Dry Restoration (“Total Dry Restoration,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit totaldryrestoration.com, contact us, request an assessment or estimate, or otherwise interact with our business.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Property address or service location
- Information about water, fire, smoke, mold, contamination, or other property damage
- Photos, videos, documents, or other information you choose to provide
- Insurance-related information when relevant to a restoration project
- Communications between you and Total Dry Restoration
- Information submitted through website forms, email, telephone calls, or text messages
You are not required to provide personal information simply to browse our website.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website or search engine
- Approximate geographic location
- Date and time of visits
- Interactions with our website
- Advertising or campaign attribution information
We may use third-party analytics, advertising, website management, and measurement technologies, including tools deployed through services such as Google Tag Manager.
These technologies help us understand how visitors find and use our website, measure advertising effectiveness, troubleshoot problems, and improve our services.
3. How We Use Your Information
We may use personal information to:
- Respond to service requests
- Schedule inspections, assessments, or appointments
- Provide estimates or information about restoration services
- Communicate regarding an active or potential project
- Perform water damage restoration, mold remediation, fire and smoke cleanup, testing, reconstruction, or related services
- Communicate with insurance companies, adjusters, property managers, contractors, laboratories, or other parties when appropriate and authorized
- Maintain project documentation and business records
- Process payments and invoices
- Provide customer service
- Improve our website and services
- Measure advertising and marketing performance
- Prevent fraud, abuse, or security threats
- Comply with legal, regulatory, insurance, accounting, or contractual obligations
- Establish, exercise, or defend legal claims
4. Phone Calls and Text Messages
If you provide us with a telephone number in connection with a service request, estimate, appointment, or project, we may contact you by telephone or text message regarding that request or our business relationship with you.
Providing your phone number for a service request does not automatically constitute consent to receive unrelated automated marketing text messages.
If we conduct SMS marketing that requires separate consent under applicable law, we will obtain that consent where required.
Message and data rates charged by your wireless carrier may apply.
You may ask us to stop sending non-essential text messages at any time.
5. How We Share Information
We do not sell personal information for money.
We may disclose information when reasonably necessary to operate our business or provide requested services, including to:
- Employees and authorized representatives
- Subcontractors and trade professionals
- Insurance companies and insurance adjusters
- Property managers or property owners when appropriate
- Environmental, testing, or analytical laboratories
- Payment processors
- Accountants, attorneys, insurers, and professional advisors
- Website hosting and technology providers
- Customer relationship management providers
- Analytics and advertising providers
- Email, telephone, and communications providers
- Government agencies, law enforcement, courts, or regulators when required by law
Service providers may receive only the information reasonably necessary to perform services on our behalf.
We may also disclose information in connection with a merger, acquisition, financing, sale of assets, restructuring, or other business transaction.
6. Insurance Claims
If our services involve an insurance claim, we may collect, use, or disclose information reasonably necessary to document the loss and communicate regarding the project.
This may include photographs, moisture readings, estimates, invoices, project notes, documentation of damaged materials, and communications with you or your insurer.
Providing information to an insurance company does not mean that Total Dry Restoration controls or guarantees insurance coverage, claim approval, or payment.
7. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies.
Cookies may be used to:
- Remember website preferences
- Understand website traffic
- Determine how visitors found our website
- Measure advertising performance
- Improve website functionality
- Detect security issues
- Support advertising or remarketing campaigns
You can control or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.
Your browser or device may also provide privacy controls that affect how certain technologies operate.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, social networks, review platforms, payment services, maps, insurance resources, or other external services.
Total Dry Restoration does not control the privacy practices of these third parties.
When you leave our website or interact with a third-party service, that provider's privacy policy and terms may apply.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to:
- Complete restoration projects
- Maintain business and accounting records
- Document insurance-related work
- Meet legal, tax, licensing, insurance, and regulatory requirements
- Resolve disputes
- Enforce agreements
Different categories of information may be retained for different periods.
10. Data Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information.
However, no website, internet transmission, electronic storage system, email service, or communication platform can be guaranteed to be completely secure.
You should avoid transmitting highly sensitive information through unsecured website forms or ordinary email unless necessary.
11. Children's Privacy
Our website and services are intended for adults seeking property restoration and related services.
We do not knowingly collect personal information directly from children under 13 through our website.
If we become aware that personal information from a child under 13 was submitted to us without appropriate authorization, we may take reasonable steps to delete it.
12. Your Privacy Choices
Depending on applicable law and your circumstances, you may have the right to request that we:
- Provide information regarding personal information we maintain about you
- Correct inaccurate information
- Delete certain personal information
- Stop certain communications
- Address questions regarding how your information is used
Some information may need to be retained to satisfy legal, contractual, accounting, insurance, safety, or business obligations.
To submit a privacy request, contact us using the information below.
We may take reasonable steps to verify your identity before processing certain requests.
13. Do Not Track Signals
Some browsers provide a “Do Not Track” setting.
Because there is not a universally accepted technical standard governing all Do Not Track signals, our website may not respond to every such signal.
You may still control cookies and similar technologies using browser or device privacy settings.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal requirements.
When we make changes, the revised Privacy Policy will be posted on this page with an updated “Last Updated” date.
Your continued use of the website after an updated Privacy Policy is posted is subject to the revised policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Total Dry Restoration
16931 22nd Ave SW
Burien, WA 98166
Email: contact@totaldryrestoration.com
Phone: (844) 868-5379
Website: totaldryrestoration.com